Allstate Insurance Agent: Jonathan Atilano at 1226 North Roselle Road Ste A, Schaumburg, Illinois.

UPDATE: Matt Maloney is the manager for Jonathan. Matt is posting a positive review for his own agent to overcome my review. This has been reported to GOOGLE

Jonathan either made a mistake and will not admit to it or he deliberately sold a policy knowing it offered no coverage. I am going out of my way to share my experience on Google and will proceed to even set up Facebook and Linkedin etc because this is so wrong. Either way, he stopped responding to us (investor is still an active client but will be switching companies) and he then made statements saying the insured authorized removal of coverage. He claimed he had specific verbiage proving this. Jonathan has not responded to multiple requests to provide the specific verbiage. Furthermore, Jonathan placed a policy on a vacant rehabbed home to be flipped. The problem is that we now find out that Allstate doesn't have a policy for a vacant home in this situation. There was no misunderstanding. Jonathan knew. He didn't have any info saying it was a rental or anything. He knew it was vacant and on the market. He knew the history. I have copies of numerous unanswered email messages. Jonathan may say that i am not the insured. He is correct. The policy is not in my name. It is in the name of the investor. Jonathan knows this. The issue remains the same. I look forward to Jonathan's reply as I have plenty of email and will be happy to outline inconsistencies and inaccuracies. I can show how Jonathan started saying the loss would need to be filed by the insured directly (which we did), then he tried to convince us that the deductible made the claim not worthwhile (he was happy to offer his suggestion in this area). Then, when pressed, he said the claim wouldn't be covered due to theft. He then said that the insured removed theft and vandalism (with specific wording which was still not provided). Ask yourself why would you take out an expensive policy on a vacant rehabbed flip home only to exclude coverage for theft and vandalism. That never happened. When questioned extensively (through his managers because he wouldn't reply) it was eventually disclosed that ALLSTATE does not even have a policy that would cover a vacant flip home like this. So why was it issued? if it doesn't exist how was coverage removed? None of it makes sense. I look forward to Jonathan's reply. NOTE: i expect Jonathan will say this was investigated and there was no wrongdoing. This was "investigated" internally and the rep who called back didn't know even the basics. The investigator referred to the home as a rental. He didn't know basic details. Jonathan failed to provide guidance, security, assistance, or even timely correspondence. I suspect things would be be fine if this were a standard home policy with owner occupants. That sort of claim is cookie cutter type and I imagine most agents handle that fine. Jonathan could have said from the beginning that Allstate didn't have a policy for a vacant home like this. I was surprised when he said they did. Jonathan put the insured at risk and now the insured is at a loss because he trusted Jonathan. It should also be noted that Jonathan and Allstate eventually cited small print in the policy when they were pressured into details. How many of you actually read the small print for loopholes? I would expect this from the old "used car sales" stories from decades ago. I didn't expect it from Allstate. Allstate has been very cautious about replying in email; they call instead despite numerous requests to email. Allstate managers wrote that they had specific verbiage to remove coverage for theft and vandalism. They will not respond to the request to see this specific verbiage. They claim it is "on the application" and "in notes". Who wrote that? Jonathan? Allstate? Imagine using that defense. Where is your proof? "oh, its right here in my writing where i verify that you said something". huh? "In Good Hands"? I don't think so. If anyone wants further info please contact me.

If you want something done right, Jonathan is the right agent for you. He walked my wife and I step by step through the claims process. Leaving State Farm for Allstate was the best decision we have made.